Refund Policy

At Getsiteway,we are committed to providing high-quality services and ensuring customer satisfaction. However, we understand that circumstances may arise where a refund is requested. Please read the following policy carefully:

Refund Eligibility:

Refunds may be considered under the following circumstances:
Service failure: If our services do not meet the specifications outlined in the agreement or if there are significant deviations from the agreed-upon scope of work.
Service cancellation: If a project is canceled by [Your Digital Agency Name] due to unforeseen circumstances or if we are unable to fulfill the agreed-upon services.
Payment discrepancies: If duplicate payments are made or if there are billing errors resulting in overpayment.

Refund Process:

Clients requesting a refund must submit a written request explaining the reason for the refund.Refund requests will be reviewed by our team within 2 working days upon receipt of the request.If the refund request is approved, the refund will be processed using the original method of payment or through an alternative method agreed upon by both parties.

Non-Refundable Services

All services may be deemed non-refundable due to the nature of the work involved. These include but are not limited to:Custom design workCreative servicesConsultation feesClient Obligations:Clients are responsible for providing accurate and complete information necessary for the successful completion of the project.Failure to provide necessary information or cooperation may result in project delays but will not necessarily qualify for a refund..

Changes to the Refund Policy:

Getsiteway reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Any Questions?

For more information regarding our Refund Policy please feel free to contact us at info@getsiteway.com. Please make sure you write “Refund Policy” in the subject line of your email.